TERMS OF SALE 

 

 

 

Welcome to our online retail store, where we offer high-quality bamboo bedding, towels, and socks. Before you make a purchase, please take a moment to review and understand the following terms and conditions, which govern your use of our website and any purchases you make. Please read these Terms of Sale carefully before placing an order with Us. 

 

These Terms of Sale, together with any other documents referred to herein (unless otherwise stated), set out the terms under which Goods are sold by Us to consumers through this website, www.fortune369.uk 

 

These Terms of Sale explain who We are, how Our Goods will be provided to you, how you or We may change, cancel, or otherwise end the Contract, what to do in the event of problems, and other important information. 

 

These Terms of Sale were last updated on 26/09/2023. 

 

You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our site. These Terms of Sale, as well as all Contracts, are in the English language only. 

 

The following documents may also apply to your use of Our Site: 

 

 

We make every effort to provide accurate and up-to-date information about our products, including clear descriptions, images, and pricing. However, we cannot guarantee that product descriptions and content on our website are entirely free from errors or omissions. 

 

When you place an order on our website, you agree to pay the total amount, which includes any applicable taxes and shipping fees. 

We accept various payment methods, such as credit/debit cards, PayPal, and other specified payment options. Rest assured that all payment transactions are securely processed, with your payment information protected. 

 

We are committed to delivering your order promptly, though delivery times may vary depending on your location and other external factors. 

Please ensure that your shipping information is accurate, as we cannot be held responsible for orders shipped to incorrect addresses. 

The responsibility for any loss or damage to products transfers to you upon delivery. It's essential to inspect your order thoroughly upon receipt and promptly report any issues to us. 

 

We offer a straightforward return and exchange policy within 30 days from the date of delivery, subject to specific conditions: 

Products must be in their original, unused condition and must include all tags and packaging. 

 

To initiate a return or exchange, please get in touch with our customer support team through our website or the provided contact details. 

Typically, return shipping costs are the responsibility of the customer, except in cases of our error or a defective product. 

Refunds will be processed within 7 business days after receiving the returned item. 

 

Refunds will be credited to the original payment method used for the purchase. 

The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution. 

Refunds will only be issued for eligible returns as per our return policy. 

 

Some products may come with a limited warranty, with terms specified on the product page or in accompanying documentation. 

Warranty claims should be directed to our customer support team, who will provide guidance on the warranty process. 

 

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. 

 

All content on our website, including images, logos, text, and product descriptions, is our intellectual property and may not be used without our explicit consent. 

 

We reserve the right to make changes to these terms and conditions at any time. Any updates will become effective immediately upon being posted on our website. 

 

If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team at info@fortune369.uk. 

By using our website and completing a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms and conditions form a legally binding agreement between you and Fortune369.uk.